Creating Brave Spaces With Staff and Students: How to Build a Culture of Trust & Transparency

Diverse group of smiling professionals.

We have the right to start somewhere and continue to grow. We have the responsibility to examine what we think we know. We will not be perfect. This space will not be perfect. It will not always be what we wish it to be.

– Micky ScottBey Jones



TACTICS TO RAISE/LOWER THE HEAT

  • Focus on the technical aspects
  • Bring the conflict to the surface using data to drive the conversation
  • Addressing the real problem by way of questioning
  • Listening intently
    • slowing the speaker down so you can write it down
    • restate the person’s concerns
  • Establishing a common structure for problem-solving

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How to Control the Heat: Quick Ways to Effectively Manage Difficult Topics & Situations

As a school leader, mitigating and managing conflict as well as difficult topics and situations may come with the territory, but knowing what to do in the moment is often no easy task. This is often the case when ensuring equity of diverse voices when developing a shared identity, vision, and purpose. Sometimes, you need to lean into the conflict more in order to bring about resolution. Other times, prompt de-escalation is needed to allow for reflection and discussion at a later time. Review these tips periodically, so you are better equipped to employ them when needed.

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